Privacy Policy

Your privacy is important to us
Last updated: November 8, 2025

1. Introduction

This Privacy Policy describes how we collect, use, store, and protect your personal information when you visit our website or make a purchase. We are committed to protecting your privacy and ensuring your information is handled safely and responsibly.

2. Information We Collect

2.1 Personal Information

When you create an account or place an order, we collect:

  • Contact information including name, email, phone number, and mailing address
  • Account credentials such as username and password
  • Payment information including credit card details and billing address
  • Shipping information and delivery preferences

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

  • Device information such as IP address, browser type, and operating system
  • Usage data including pages visited and time spent on our site
  • Location data based on your IP address
  • Information collected through cookies and similar technologies

3. How We Use Your Information

3.1 Order Processing

  • Processing and completing your transactions
  • Arranging shipping and delivery
  • Sending order confirmations and updates
  • Managing returns and refunds

3.2 Communication

  • Responding to your inquiries
  • Sending transactional emails
  • Providing updates about products and promotions
  • Conducting surveys and collecting feedback

3.3 Service Improvement

  • Analyzing website usage to improve our services
  • Personalizing your shopping experience
  • Detecting and preventing fraud and security issues

4. Information Sharing

We do not sell your personal information. We may share your information with:

  • Service providers who help operate our business
  • Payment processors and shipping companies
  • Analytics and marketing partners
  • Legal authorities when required by law

5. Data Security

We implement security measures to protect your information including encryption, secure storage, access controls, and regular security assessments.

6. Your Rights

You have the right to access, correct, or delete your personal information. You can opt out of marketing communications and control cookie preferences through your browser settings.

7. Contact Us

For questions about this policy, contact us at privacy@fanish.com.